Elderline 14567: A Lifeline to Assist Senior Citizens in India Gets Overwhelming Response
Senior citizens across India often face a myriad of challenges, ranging from health issues to emotional distress, financial difficulties, and legal complexities. To address these concerns and provide compassionate support, the Ministry of Social Justice and Empowerment, Government of India, has established a national toll-free helpline, Elderline – 14567. This initiative aims to ensure a happy and healthy life for the elderly by offering them the assistance they need.
What is Elderline?
Elderline is a dedicated toll-free helpline for senior citizens, operational across India. In Maharashtra, the helpline is managed through a collaborative effort between the National Institute of Social Defence (NISD), the Department of Social Justice and Special Assistance (Government of Maharashtra), the Commissionerate of Social Welfare (Government of Maharashtra), and the Janseva Foundation, Pune. The helpline is supported by a network of call centers, field teams, government agencies, law enforcement, senior citizen organizations, NGOs, legal advisors, counselors, and volunteers.
Since its inception, Elderline has received over four lakh calls from senior citizens across Maharashtra, providing both direct and indirect assistance. More than 30,000 cases have been successfully resolved at the local level, showcasing the helpline’s effectiveness in addressing the concerns of the elderly.
Services Offered by Elderline
Elderline operates 365 days a year, from 8 AM to 8 PM, except on three national holidays: January 26 (Republic Day), August 15 (Independence Day), and October 2 (Gandhi Jayanti). The helpline offers a wide range of services, including:
- Health Awareness: Information on healthcare facilities, old age homes, daycare centers, and nutrition.
- Legal and Financial Guidance: Assistance with property disputes, pensions, government schemes, and conflict resolution related to family, neighbors, and financial matters.
- Emotional Support: Counseling for stress, anxiety, relationship management, and end-of-life planning, including will-making and pre-death documentation.
- Recreational Activities: Information on cultural activities, arts, senior-friendly products, and entertainment options.
A Holistic Approach to Elder Care
Elderline is more than just a helpline; it is a comprehensive support system designed to address the physical, emotional, and social needs of senior citizens. By providing timely information and assistance, the helpline empowers the elderly to lead a dignified and fulfilling life.
Vishal Londhe, Assistant Commissioner of Social Welfare, emphasized the importance of this service, urging senior citizens to take advantage of Elderline to improve their quality of life. “The helpline is a valuable resource for our elders, offering them the support they need to navigate life’s challenges. We encourage every senior citizen to reach out and make use of this service,” he said.
How to Access Elderline
Senior citizens or their caregivers can dial 14567 to connect with Elderline. The helpline’s team of trained professionals is ready to assist with any concerns, ensuring that no senior citizen feels alone or unsupported.
Conclusion
Elderline – 14567 is a testament to the Government of India’s commitment to the welfare of its senior citizens. By providing a reliable and compassionate support system, the helpline is making a significant difference in the lives of the elderly. Whether it’s health advice, legal guidance, or emotional support, Elderline is here to help. Let’s spread the word and ensure that every senior citizen in India knows about this invaluable resource. Together, we can create a society where our elders live with dignity, happiness, and peace of mind.
