SwaRail SuperApp: Indian Railways launches single app to replace IRCTC for ticket booking, platform tickets, real-time train status, e-catering, and Rail Madad grievance system

Indian Railways has launched the SwaRail SuperApp, a one-stop digital solution designed to simplify railway services. Developed by the Centre for Railway Information Systems (CRIS), the app consolidates ticket booking, train tracking, and customer support into a single, user-friendly interface. Currently in its beta phase, SwaRail aims to revolutionize train travel by offering AI-powered synchronization, secure transactions, and an integrated digital wallet.

Key Features of SwaRail SuperApp

SwaRail integrates multiple railway services into one cohesive platform, eliminating the need for passengers to juggle multiple apps. Users can:

• Book Reserved and Unreserved Tickets – Including platform tickets and season passes.
• Check Train Schedules & PNR Status – Real-time seat availability and ticket confirmation updates.
• Track Parcels & Freight – Ensuring smooth logistics management.
• Order Meals via IRCTC e-Catering – Pre-book meals during travel.
• Resolve Complaints with Rail Madad – A grievance redressal system for passenger issues.

The app’s single sign-on (SSO) feature enhances user convenience by allowing access to all services with one login. This eliminates the hassle of maintaining multiple credentials.

Enhanced Security and Payment Solutions

Security is a top priority for Indian Railways, and the SwaRail SuperApp integrates multi-factor authentication, including m-PIN, biometric verification, and OTP-based login. These measures safeguard user data while ensuring seamless accessibility.

Additionally, the integrated R-Wallet supports UPI and other digital payment options, making transactions quicker and hassle-free. With AI-powered synchronization, the app ensures accurate train schedules and optimized ticketing services.

Beta Testing and Public Rollout

The Ministry of Railways has launched SwaRail in its beta version on the Google Play Store and Apple TestFlight. Currently, downloads are limited, with an initial batch of users providing feedback before a wider rollout to 10,000 more users.

Passengers are encouraged to participate in testing and share their feedback to refine app features and security before its full-scale public release.

A Step Towards Digital Transformation

By integrating key railway services into a single digital ecosystem, SwaRail marks a significant milestone in India’s digital transformation journey. Indian Railways aims to modernize passenger experience while enhancing service efficiency, reinforcing its commitment to innovation and public convenience.

For those eager to experience the new system, the beta version is available for download on a first-come, first-served basis via:

• Google Play Store: Download Here
• Apple TestFlight: Join Beta

With SwaRail, booking tickets, tracking trains, and managing railway services is now smarter, safer, and more convenient than ever before!